Shipping policy
Last updated: 11 October 2026
Okashiya ships small tech and everyday pieces from our fulfilment partner's warehouse in China, straight to your door. Here's exactly what to expect.
Processing time
Orders are processed in 1–3 working days after payment is confirmed. You'll get an email with your tracking link once your parcel is on its way.
Where we ship, rates and delivery times
| Region | Shipping | Free shipping on orders from | Estimated delivery* |
|---|---|---|---|
| Singapore | S$4.90 | S$50 | 7–14 working days |
| Southeast Asia: Malaysia, Indonesia, Thailand, Philippines, Vietnam, Brunei, Cambodia, Laos, Myanmar, Timor-Leste | S$6.90 | S$80 | 10–20 working days |
| International: Australia, New Zealand, Japan, South Korea, Hong Kong, Macau, Taiwan, China, United States, Canada, UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman | S$9.90 | S$120 | 12–25 working days |
*Delivery estimates start from dispatch and are not guaranteed. Customs checks, public holidays and peak seasons can add a few days.
We don't currently ship to the United Kingdom or the European Union. If your country isn't listed at checkout, we can't deliver there yet.
Orders with more than one item
Items in the same order may ship in separate parcels and arrive on different days. Your shipping email will show every tracking number.
Tracking
All orders ship with tracking. Tracking can take 2–4 days to show its first update after dispatch. That's normal.
Customs, duties and taxes
Orders to some countries may be charged import duties or taxes by local customs. Unless your checkout says otherwise, these are paid by the customer and aren't included in our prices or shipping fees.
Address accuracy
Please check your address carefully at checkout. If you spot a mistake, email hello@okashiya.co within 12 hours and we'll do our best to update it before dispatch. We can't be responsible for parcels sent to an incorrect address provided at checkout.
Late or lost parcels
If your parcel hasn't arrived 10 working days after the end of its estimated delivery window, or tracking hasn't updated for 10 working days, email hello@okashiya.co with your order number. We'll trace it with the carrier and, if it's lost, send a replacement or give you a full refund.
Questions
Email hello@okashiya.co. We reply within 1–2 working days.